ITIL-based IT service support process reengineering
نویسندگان
چکیده
منابع مشابه
ITIL-based IT service support process reengineering
The Information Technology Infrastructure Library (ITIL) supports best practices, reengineering activities and IT service support processes. ITIL framework only provides recommendations, and companies need to utilize this framework to improve their IT service support processes and establish best practices. This study provides a methodology on how to apply the ITIL framework for evaluating the I...
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ژورنال
عنوان ژورنال: Intelligent Decision Technologies
سال: 2014
ISSN: 1875-8843,1872-4981
DOI: 10.3233/idt-130182