(In)visible moderation: A digital ethnography of marginalized users and content moderation on Twitch and Reddit

نویسندگان

چکیده

Research suggests that marginalized social media users face disproportionate content moderation and removal. However, when is removed or accounts suspended, the processes governing are largely invisible, making assessing bias difficult. To study this bias, we conducted a digital ethnography of on Reddit’s /r/FTM subreddit Twitch’s “Just Chatting” “Pools, Hot Tubs, Beaches” categories, observing visibility in real time. We found Reddit, text-based platform, platform tools make practices invisible to users, but moderators their visible through communication with users. Yet Twitch, live chat streaming channel chats, “unban appeal” streams, “back from my ban” streams. Our shows how differs important ways between platforms, harming those who must see offensive content, at other times, allowing for increased accountability.

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ژورنال

عنوان ژورنال: New Media & Society

سال: 2022

ISSN: ['1461-4448', '1461-7315']

DOI: https://doi.org/10.1177/14614448221109804