Inter-City Inter-Provincial Transportation Service at The Kalideres Bus-Station at The 2019-2021

This study aims to determine public services in the field of Intercity and Interprovincial (AKAP) Bus transportation Terminal Kalideres between 2017-2019, considering that is largest Jakarta with more than 5,000 passengers. large number results still not optimal service functions managed by DKI Provincial Transportation Agency. The research method used a qualitative approach find out about involving informants from management showed rapid development cities, human activities are increasingly diverse, so we need system regulates Indonesia. impact arises increasing intensity movement as labor goods production materials. factor means greatly affects smooth mobility passengers goods. Therefore, addition infrastructure factors, factors also have an important role. snowball sampling technique, which determined based on previous without determining exact digging up information related required topic. paper intended improve quality satisfaction bus-station users.