Information sharing to mitigate delays in port: the case of the Port of Rotterdam

Abstract Reliability of service times has long been a concern many ports around the world. This paper presents an approach to mitigate delays in through improved information sharing ports. The is based on mapping links and their association root causes frequently occurring delays. We identify kind which critical mitigating Critical are then re-ordered create arrangement between actors, further condenses simplifies required actions. apply proposed Port Rotterdam. Quantitative data 28,000 port calls complemented by qualitative collected direct observations expert interviews with including pilot organization, tugboat company, boatmen harbour master, terminal vessel agent. Besides suggested for sharing, case reveals position pilots, vulnerable companies minimal contribution made towards sharing. increased pressure ever larger vessels seems bear its fair share bottlenecks smooth execution operations.