Improving the quality of Community Health Centres services in Province of Jambi: an integrated quality management model based on the European Foundation Quality Management (EFQM) and Six Sigma

The quality of health services is essentially required to achieve the optimal status through community-based policies by prioritizing prevention and promotion at primary healthcare level. However, deficient has been a complicated problem in public sector that must be solved immediately. Practically, there are four aspects management, including infrastructure, core, Community Health Centres (CHSs) services. This study aims develop management model 24 CHCs Province Jambi using EFQM Six Sigma model. questionnaire was used collect data from 560 workers analysed second-order Smart PLS software. research found implementation classified as good category. were statistically associated with infrastructure core practices able partially mediate between practice Nevertheless, still remained low several targeted CHCs.