Impact of after-sales service on consumer behavioural intentions

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

the geopolitics of afghanistan after september 11, 2001, and its impact on iranian national security

abstract u.s. attack to afghanistan after 9/11 provided opportunities for us who tried to become the dominant power after collapse of ussr and bipolar world. thinkers like fukuyama believed american liberal democrats thought would be universally accepted without resistances. liberal democracy is the best and final model of governance; in this regard, united state has moral responsibilities for...

15 صفحه اول

Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers’ Future Behavioural Intentions

This article investigates how perceived price, airline service quality, perceived value, passenger satisfaction and airline image determine passengers’ future behavioural intentions. To test the conceptual framework, structural equation modelling using a maximum likelihood estimator was applied to data collected from Australian international air passengers. It was found that there were signific...

متن کامل

The Impact of Online Recommendations and Consumer Feedback on Sales

Quality uncertainty and high search costs for identifying relevant information from an ocean of information may prevent customers from making purchases. Recognizing potential negative impacts of this search cost for quality information and relevant information, firms began to invest in creating a virtual community that enables consumers to share their opinions and experiences to reduce quality ...

متن کامل

Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics∗

We examine how product and consumer characteristics moderate the influence of online consumer reviews on product sales using data from the video game industry. The findings indicate that online reviews are more influential for less popular games and games whose players have greater Internet experience. The paper shows differential impact of consumer reviews across products in the same product c...

متن کامل

Review of After-Sales Service Concepts

For many manufacturing companies, after-sales service is an increasingly important part of the business and is more complex than manufacturing products. Unlike products it is not possible to produce services in advance and inventory these for future consumption. Instead an unpredictable event such as a machine failure triggers a need for manufacturing of parts for replacement and allocation of ...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: International Journal of Business and Systems Research

سال: 2020

ISSN: 1751-200X,1751-2018

DOI: 10.1504/ijbsr.2020.10025843