Hybridizing humans and robots: An RPA horizon envisaged from the trenches

After the initial hype on RPA, companies have more realistic expectations of this technology. Its current mature vision relegates end-to-end robotic automation to a less suitable place and considers human-robot collaboration as most natural way for automating processes in real-world settings. This hybrid RPA implies vertical segmentation process activities, i.e., some activities are conducted by humans while robots do others. The literature lacks general method that technical aspect solution, psychological impact automation, governance mechanisms running requires. In sense, paper proposes an iterative dealing with all these aspects results from series industrial experiences. Additionally, deeply discusses role mining kind how it can continuously boost its iterations. validation reports substantial benefits terms efficiency.