Human Resource Management Practices and Customer Satisfaction in Hotel Industry

Human resource management (HRM) practices are a requirement for each modern company. They cover number of areas and begin with the hiring person continue throughout their career. The workforce is driving force behind lucrative intensely competitive hospitality industry. A vital obtaining healthy position in highly market to utilize human resources fullest potential. This study aims examine function techniques hotel industry particular. It also discusses customer happiness, service quality, HRM hotels. participants 315 managers subordinates who work different hotels Nepal. statistical package social sciences was used code analyze statistics. results show that there positive relationship between recruitment training, performance management, delivery quality service, satisfaction. However, no compensation service. imply proactive enhancement strategies necessary Nepalese services increase influence on