How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry

Drawing upon person-environment fit, specifically demands–abilities this paper examines the impact of hospitality employees’ cultural intelligence (CQ) on their voice behavior and job satisfaction. Data were collected from domestic contact employees working for restaurants in three major cities United States. The results PLS-SEM model show that CQ has a positive effect through self-efficacy. Further, satisfaction sequential mediation self-efficacy voice. This study contributes to literature, utilizing as person’s ability meet requirements. also important practical implications practitioners who depend employee success organizations today’s ever-changing global environment.