How Business Customers Judge Solutions: Solution Quality and Value in Use

Business Continuity Solutions for SaaS Customers

Organizations are increasingly adopting SaaS-solutions in favor of traditional on-premise solutions, because of the advantages in terms of cost reduction, implementation time and scalability. Business continuity of these SaaS-solutions is often neglected, even when business processes that depend on the SaaS-solution are critical. This paper addresses business continuity for SaaS-solutions by id...

Power Quality Solutions for Industrial Customers

How Business Intelligence Creates Value

Assessing IT business value has long been recognized as a major challenge, stemming largely from the considerable variability in the role and contribution of IT. This study examines the business value associated with business intelligence (BI) systems, suggesting that business value assessment is largely contingent on system type and should consider its unique contribution. The study adopts a p...

How to Identify the Best Customers for Your Business

How Should Global Fund Use Value-for-Money Information to Sustain its Investments in Graduating Countries?

It has been debated whether the Global Fund (GF), which is supporting the implementation of programs on the prevention and control of HIV/AIDS, tuberculosis (TB) and malaria, should consider the value-for-money (VFM) for programs/interventions that they are supporting. In this paper, we critically analyze the uses of economic information for GF programs, not only to ensure accountability to the...