How after-sales service quality dimensions affect customer satisfaction
نویسندگان
چکیده
منابع مشابه
Evaluation of customer satisfaction about Bank service quality
This research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in Iran. In the theoretical principles section, the concepts and denitions related to services, satisfaction, banking and research background have been studied. The statistical community of the study was all the bank customers that have referred to the bankand have had interest-free ...
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ژورنال
عنوان ژورنال: African Journal of Business Management
سال: 2011
ISSN: 1993-8233
DOI: 10.5897/ajbm11.351