Emotional Responses to Bureaucratic Red Tape
نویسندگان
چکیده
منابع مشابه
Bureaucratic Responses
This paper’s interest is in understanding how bureaucracies should respond to their clients. I claim that because many services are not priced, bureaucratic responses to their clients will often be the opposite of the reactions of “normal” firms. Specifically, they ignore the most credible complaints from clients, provide the poorest service to clients to value the service most, and require mos...
متن کاملRed tape and corruption
We study the emergence and interaction of red tape and corruption in a principal–bureaucrat– agent hierarchy. The principal is to provide the agent with a unit of a good that involves externalities so that market mechanisms fail to achieve first best. Red tape produces information but is costly to the agent and is administered by a corrupt bureaucrat. First, the bureaucrat may extort bribes fro...
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| Of the total casualties from the two atomic bombs dropped on Hiroshima and Nagasaki, almost ten percent were ethnic Koreans who had migrated or been mobilized to Japan under colonial rule. Following the General Headquarters of the Supreme Commander for the Allied Powers’ (GHQ/SCAP) repatriation policy vis-à-vis the non-Japanese, tens of thousands of Korean atomic bomb survivors hastily return...
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I spoke recently to non-UK nursing students and newly qualified nurses about their experience of the immigration process. They described similar feelings of frustration, discrimination and uncertainty to my own.
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Like all good holiday reading, Sir Nigel Crisp’s letter Commissioning a Patient-led NHS, sent to all NHS chief executives just before many went on their summer break, contained much that was familiar and anticipated, but it also held an unexpected twist. The emphasis on patient-centred services was familiar, the requirement to reconfigure and reduce the number of strategic health authorities (S...
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ژورنال
عنوان ژورنال: Academy of Management Proceedings
سال: 2019
ISSN: 0065-0668,2151-6561
DOI: 10.5465/ambpp.2019.134