Effects of Customer Complaint Management Quality on Business Performance in Service Businesses
نویسندگان
چکیده
منابع مشابه
Ontology-Based Customer Complaint Management
This paper presents an ontology-based approach for managing and maintaining multilingual online customer complaints. To achieve trust and transparency in e-commerce communications and transactions, effective and cross-border complaint platforms need to be established and may be integrated in e-business activities. The effectiveness and width of such complaint service platforms depend on rising ...
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A Model for Customer Complaint Management
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in today's competitive environment, branding is considered as a mechanism to help businesses in order to achieve competitive advantages. due to perceived service quality, business image and customer trust, branding, as an important concept in the sports marketing, is created for organizations. the aim of this study was to investigate the relationship between perceived service quality and c...
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ژورنال
عنوان ژورنال: Bogazici Journal
سال: 2018
ISSN: 1300-9583
DOI: 10.21773/boun.32.2.4