Effectiveness of Automated Customer Centric Banking Services on Profitability and Performance of Indian Commercial Banks
نویسندگان
چکیده
منابع مشابه
Customer Relationship Management in Indian Commercial Banks
In this day and age, customers are regarded as an article of trade. With the growth of Service Marketing, Customer Relationship Management (CRM) advanced and became popular in India. CRM became crucial to cope up with exceeding competitive global market. (CRM) in a bank bring about important phases such as incorporating the communication tools to meet the needs of customers, referring each cust...
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performance of credit risk management in indian commercial banks
for banks and financial institutions, credit risk had been an essential factor that needed to be managed well. credit risk was the possibility that a borrower of counter party would fail to meet its obligations in accordance with agreed terms. credit risk; therefore arise from the bank’s dealings with or lending to corporate, individuals, and other banks or financial institutions. credit risk...
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ژورنال
عنوان ژورنال: International Journal of Advanced Science and Technology
سال: 2016
ISSN: 2005-4238,2005-4238
DOI: 10.14257/ijast.2016.94.03