Efektifitas Penyelesaian Sengketa Konsumen Melalui Proses di Luar Pengadilan (Melalui Jalur Mediasi)

A civil dispute in an agreement is a case that arises from has been previously agreed upon by the parties. An starts negotiation to produce written on trading contract. The current condition shows resolution court no longer main choice because it considered not effective and efficient enough. of through arbitration institution provide its own advantages over going national court. And neglect consumer rights can invite losses lead disputes. So purpose this discussion how process resolving disputes based UUPK mediation channels. research method normative law, obtains data using secondary legal provisions periodic developments. be resolved (litigation) out-of-court (non-litigation) explained Article 48 "the litigation path taken filing lawsuit court, looking at regarding applicable general court". "Arbitration Alternative Dispute Resolution" "a procedure parties, namely settlement consultation, negotiation, mediation, conciliation or expert judgment". Then out as well. Mediation scope such private/civil law area. assistance third party, but role mediator only bridge parties without giving opinion resolution".