EFEKTIFITAS KOMUNIKASI DOKTER TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RSU IMELDA PEKERJA INDONESIA KOTA MEDAN

Communication between patient and doctor involves deep interaction the two parties. This study aims to analyze effectiveness of communication on satisfaction outpatients at General Hospital. Imelda Medan Indonesian Workers. is an analytic survey with a cross sectional design conducted Workers Years from May June 2020. The population in this were all patients who visited as many 76 people. Sampling was done total sampling. Research data analyzed using Chi Square formula logistic regression. Based results note that there influence openness (openess) doctors public hospitals. Workers, Emphaty (empathy) attitude (supportiveness) effect equality suggests can continue improve their skills or abilities so make open, have supportive, positive get information needed provide appropriate treatment recover.