منابع مشابه
E-CRM and Managerial Discretion
Most sectors of industry, commerce, and government have reported variation in the performance payoff from electronic customer relationship management (e-CRM). In this paper we build on surprisingly sparse literature regarding the importance of managerial discretion to show that the heterogeneity of beliefs held by managers about e-CRM execution matter when explaining e-CRM success. Drawing on a...
متن کاملDiscretion in Managerial Bonus Pools
* We are grateful to Ulf Schiller for helpful comments on an earlier version of this paper. We also thank Yanruo Wang for excellent research assistance. Agency theory has for most part focused on the nature and efficiency properties of " complete " incentive contracts. Accordingly, a contract is viewed as a collection of " if-then " statements such that a specific payoff results if a particular...
متن کاملIrreversible investment, managerial discretion and optimal capital structure
We explore the significance of employee compensation and alternative (reservation) income on investment timing, endogenous default, yield spreads and capital structure. In a real-options setting, a manager’s incentive to under(over)invest in a project is associated to labor income he has to forego in order to work on the project, the manager’s salary, his stake on the project’s equity capital a...
متن کاملInformation Models of Customers in Crm and E-crm Systems
The following article deals with customer personality in the CRM systems. Its innovatory approach consists in the method of segmentation performed according to one of psychological factors personality. The analysis is based on the assumption that the class of customers can be divided into separate types. This is possible due to the preservation of a large internal homogeneity within every type ...
متن کاملVirtual Crm and E-business Performance
Customer Relationship Management is becoming increasing relevant in the corporate agendas and has been broadly studied by academic researchers. In the last few years and with the development of the digital economy, a new paradigm has emerged: virtual customer relationship management (virtual CRM). We have defined a conceptual framework to examine the relationship between the virtual CRM and e-b...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of E-Business Research
سال: 2007
ISSN: 1548-1131,1548-114X
DOI: 10.4018/jebr.2007040104