Difference Analysis of Digital Marketing Implementation in Enterprises Performance: Balanced Scorecard Perspective

Performance Measurement Systems in Tourism, Hospitality, and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective

A balanced scorecard analysis of performance metrics

Many organizations have invested substantial resources in recent years to implement a balanced scorecard of performance metrics. From a historical focus exclusively on financial metrics of performance, the emphasis has shifted recently to a consideration of a portfolio of non-financial performance metrics related to customers, business process and technology. In this paper, we investigate the b...

Implementation and performance evaluation using the fuzzy network balanced scorecard

Article history: Received 8 April 2009 Received in revised form 2 January 2010 Accepted 10 January 2010

Balanced Scorecard Implementation in Jordan: An Initial Analysis

This paper analyses the state of implementation of the balanced scorecard (BSC) among Jordanian industrial companies. From an economic perspective, Jordan is an exemplar of an advanced developing nation in the Middle Eastern region. The paper is part of a wider investigation into the usage of Western developed performance measurement diversity techniques in the Jordanian context. A quantitative...

A Balanced Scorecard Analysis of E-government Service Delivery Performance

The significance of aligning usability and interactivity of web portals with government service delivery strategy is widely recognized, but the lack of appropriate methodologies prevented government units and their constituents from integrating web portal projects with e-government service delivery performance. This paper addresses the issue of delivering electronic government services using th...