منابع مشابه
Independent complaint-management in psychiatry
When it comes to conflicts with psychiatric facilities, people with a mental disability are usually disadvantaged to the mentally healthy ones. This applies all the more to legal restrictive measures. Often clients depend upon the personnel's goodwill. This results in avoiding problems by not complaining and furthermore in discontent. Excessive demand in conflicts, caused by the illness, a lack...
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This paper presents an ontology-based approach for managing and maintaining multilingual online customer complaints. To achieve trust and transparency in e-commerce communications and transactions, effective and cross-border complaint platforms need to be established and may be integrated in e-business activities. The effectiveness and width of such complaint service platforms depend on rising ...
متن کاملA Model for Customer Complaint Management
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متن کاملToward E-Knowledge Based Complaint Management
Service failure and recovery is a well-established area of services research. Research has shown that service recovery is critically important from a managerial perspective in terms of maintaining customer relationships. Yet few firms excel at handling service failures. There is a growing number of managers who claim that customers tend to be dissatisfied with their service recovery effort. The...
متن کاملA System Dynamics Approach to Value-based Complaint Management Including Repurchase Behavior and Word of Mouth
Although the importance of complaint management for the success of companies is acknowledged, it is little noticed in comparison to other issues of customer relationship management. In literature on complaint management we barely find concrete approaches that focus on a sustainable increase of shareholder value as well as on dynamic effects like e. g. repurchase behavior and word of mouth. By t...
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ژورنال
عنوان ژورنال: Journal of Engineering and Applied Sciences
سال: 2019
ISSN: 1816-949X
DOI: 10.36478/jeasci.2019.7892.7898