Customers’ Expectations & Perceptions of Service Quality of Commercial Banks
نویسندگان
چکیده
منابع مشابه
Customers' perceptions and expectations of primary healthcare services quality in health centers of Bandar Abbas
Introduction: Quality health services section is very important because its mission and role in health maintenance and care of community. The aim of this study was to determine women's perceptions of current situation in health centers of Bandar Abbas and their expectations of optimum status. Methods: In this cross-sectional study, a total of 400, fill out a questionnaire which had been design...
متن کاملCustomers' perceptions and expectations of primary healthcare services quality in health centers of Bandar Abbas
Introduction: Quality health services section is very important because its mission and role in health maintenance and care of community. The aim of this study was to determine women's perceptions of current situation in health centers of Bandar Abbas and their expectations of optimum status. Methods: In this cross-sectional study, a total of 400, fill out a questionnaire which had been design...
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Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality. Method: In this descriptive cross-secti...
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Online service quality is one of the key determinants of the success of online retailers. This exploratory study revealed some important findings about online service quality. First, the study identified six key online retailing service quality dimensions as perceived by online customers: reliable/prompt responses, access, ease of use, attentiveness, security, and credibility. Second, of the si...
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Background and purpose: Services quality is an important factor of satisfaction, as well as a remarkable tool for marketing to achieve the competitive differentiation and promotion of customer's loyalty. The present study was aimed to analyze the quality gap using SERVQUAL approach at selected hospitals in Golestan Province at the year 2015. Materials and Methods: A cross-sectional survey was ...
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ژورنال
عنوان ژورنال: International Journal of Management Studies
سال: 2018
ISSN: 2231-2528,2249-0302
DOI: 10.18843/ijms/v5i4(2)/06