Customer- Care: Is it really impactful on Service Organizations?
نویسندگان
چکیده
منابع مشابه
Value assessment of IS/IT service provision within organizations
This paper presents a means-ends objectives network that can be useful in assessing value of IS/IT service provision in organizations. This network is developed following Keeney’s (1992) method of value focused thinking. This paper also highlights the importance of engaging in value focused thinking by presenting step by step application of the concept. A total of 71 interviews were completed; ...
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ژورنال
عنوان ژورنال: International Journal of Management Excellence
سال: 2018
ISSN: 2292-1648
DOI: 10.17722/ijme.v10i3.419