Complaint Analysis as Part of Service Quality and Safety Management
نویسندگان
چکیده
Abstract. Quality and safety of products services are very important factors influencing customers' decisions about the purchase. They affect level customer satisfaction, but also their during consumption. A great deal information perceptions can be inferred from complaints they file. Complaint indicators easily used to analyze quality available on market. The purpose research was filed by customers a chosen e-shop Poland. analysis based data January 2017 December 2021. An made number in relation orders placed. percentage recognized manufacturer reasons for filing were presented. This should starting point researched improvement measures raise satisfaction.
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ژورنال
عنوان ژورنال: Materials research proceedings
سال: 2023
ISSN: ['2474-3941', '2474-395X']
DOI: https://doi.org/10.21741/9781644902691-33