Changes to physician processing times in response to clinic congestion and patient punctuality: a retrospective study
نویسندگان
چکیده
منابع مشابه
Changes to physician processing times in response to clinic congestion and patient punctuality: a retrospective study
OBJECTIVES We examine interactions among 3 factors that affect patient waits and use of overtime in outpatient clinics: clinic congestion, patient punctuality and physician processing rates. We hypothesise that the first 2 factors affect physician processing rates, and this adaptive physician behaviour serves to reduce waiting times and the use of overtime. SETTING 2 urban academic clinics an...
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ژورنال
عنوان ژورنال: BMJ Open
سال: 2016
ISSN: 2044-6055,2044-6055
DOI: 10.1136/bmjopen-2016-011730