Analysis Of Community Satisfaction Index On Public Services At Amen District Office Lebong District

The purpose of this study was to determine the analysis community satisfaction index for public services at Amen District Office, Lebong Regency.The sample in 217 people from District, Regency, who received Regency. data collection uses a questionnaire and method used is use measurement Community Satisfaction Index (IKM) value based on Regulation Minister Administrative Reform Bureaucratic Republic Indonesia Number 14 2017 concerning Guidelines Compiling Public Surveys Service Provider Units which are calculated using weighted average each service element. score quality sub-district office, Regency 79.20 with B unit performance assessment "Good" because it interval 76.61 - 88.30. This shows that receive Sub-District assess provided by as good. cost/tariff element gets highest rating an 3.61 Very Good criteria. illustrates views Office providing free without being charged fee. lowest 2.80 namely system, mechanism procedure. procedures office not maximized processing documents still complicated, such lacking requirements, official signing document place.