Analisis Service Quality di Puskesmas X Surabaya dengan Quality Function Deployment
نویسندگان
چکیده
منابع مشابه
A Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction
In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...
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(QFD) tools are limited in their use and their reuse. Computational tools can alleviate these limitations. In addition, Artiicial Intelligence (AI) tools can further enhance the functionality of QFD tools. A graph-based information representation is proposed as the basis for integrating various QFD and AI tools. An architecture of a computational QFD (CQFD) tool based on the graph-based mod-eli...
متن کاملa quality function deployment based approach in service quality analysis to improve customer satisfaction
in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...
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This research maps the information quality (IQ) process and finds that the control constituent of the process comprises two types of factors: IQ dimensions and IQ indicators. The later forms an information performance measure known as ‘information orientation’ that measures the capability of an organisation to effectively manage and use information. It stressed that the consistency between the ...
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This work discusses an innovative methodology for deployment of service quality characteristics. Four groups of organizational features that may influence the quality of services are identified: human resource, technology, planning, and organizational relationships. A House of Service Quality (HOSQ) matrix is built to extract the desired improvement in the service quality characteristics and to...
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ژورنال
عنوان ژورنال: Business and Finance Journal
سال: 2018
ISSN: 2477-393X,2527-4872
DOI: 10.33086/bfj.v3i2.638