ANALISIS KESIAPAN BANK SYARIAH INDONESIA DALAM MENGHADAPI PERKEMBANGAN LAYANAN JASA KEUANGAN BERBASIS TEKNOLOGI INFORMASI

The purpose of this thesis research is to determine the readiness and efforts made by BSI in dealing with development information technology-based financial services. Informants data were obtained directly from employees KCP Malang City consisting Consumer Business Staff, Customer Service, Tellers also 3 customers BSI. This type uses descriptive qualitative methods, using collection techniques such as interview, observation documentation techniques. results study show that has prepared well accordance Slameto concept, namely physical, mental, emotional loneliness, for needs/motivation goals, skills knowledge making efforts, training go digital increasing human resources.