Airline customer loyalty through analysis of stated preference

Customer Valuation of Flight Characteristics: a Stated Preference Approach

Knowledge of customer valuation of flight characteristics is important for carriers to decide on service and price levels. It may also be important for regulators to have some knowledge of customer valuation of flight characteristics, as this customer valuation determines to what extent individual flights are substitutes. Furthermore, valuation of characteristics may play a role in infrastructu...

influential factors of customer e-loyalty in iranian e-stores

گسترش سریع تکنولوژی و اینترنت مسیر شرکت ها را به نگهداری وفاداری مشتریان الکترونیکی معطوف کرده است. وفاداری مشتریان یک حوزه بسیار جالب برای شرکت ها می باشد و وفاداری مشتریان تاثیر مستقیم بر درآمد و سودزایی شرکتها دارد. با توجه به اهمیت وفاداری مشتری، ما به جستجوی سه مشکل اصلی تحقیق پرداختیم که آن ها مهمترین موانع برای حفظ حیات کسب و کارهای اینترنتی هستند که عبارت از تعویض های متعدد مشتری، هزینه...

Customer Loyalty

The purpose of the research is to find out the impact of economic recession on customer loyalty to banks in the UK. This aim has been reached using methods of statistical analysis and through investigation of primary and secondary data. The methods of analysis that were implemented in the research included regression and correlation analysis of variance as well as chi-square tests. The data has...

Customer Loyalty

Modelling airport and airline choice behaviour with the use of stated preference survey data

The majority of studies of air travel choice behaviour make use of Revealed Preference (RP) data, generally in the form of survey data collected from departing passengers. While the use of RP data has certain methodological advantages over the use of Stated Preference (SP) data, major issues arise because of the often low quality of the data relating to the unchosen alternatives, in terms of ex...