Accelerating patient experience performance: Collaboration and engagement as drivers for success

Putting twitter to the test: Assessing outcomes for student collaboration, engagement and success

Herein, we present data from two studies of Twitter usage in different postsecondary courses with the goal of analyzing the relationships surrounding student engagement and collaboration as they intersect learning outcomes. Study 1 was conducted with 125 students taking a first-year seminar course, half of who were required to use Twitter while the other half used Ning. Study 2 was conducted wi...

Success Drivers in an Electronic Performance Support Project

Electronic Performance Support Systems (EPSS) were born in the United States in 1991 to address the problems that raising software complexity was creating to employees. It is now a well-established software niche in the US, with many case histories and success stories and a very active research community working on it. In Europe there have been only a few implementations of EPSS in the last yea...

Success drivers in an electronic performance support project

What is an EPSS? Evolution of concepts From USA to Europe What is BOPS? Approaches to the project Challenges Three pilots Caritas Luxembourg Scenario -Targeted processes Documents to be stored and key performance indicators Outcome SIEMENS ICN Scenario Targeted processes Documents to be stored and key performance indicators Status and outcome Chamber of Commerce and Industry of Paris (CCIP) Sce...

Retail Success and Key Drivers

The global retail landscape is changing in some dramatic ways. Retail sales are currently improving. At the same time, competitiveness of both the U.S. retail and global marketplace is escalating. Whereas category dominant retailers were once the store of choice for a variety of products, chains like Wal-Mart, Carrefour, METRO Group, Tesco and Target have taken over in most categories ranging f...

Leadership for patient engagement