A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers
نویسندگان
چکیده
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ژورنال
عنوان ژورنال: Journal of the Korean Society for Quality Management
سال: 2016
ISSN: 1229-1889,2287-9005
DOI: 10.7469/jksqm.2016.44.4.813