A Simple but Unaware Matter: Cultivating Intercultural Communication Awareness through a Non-Formal Education of Office Personnel in Bangkok

This study, focusing on cultivating intercultural communication awareness through a non-formal education of office personnel in Bangkok, aims to highlight the prominent influence an Intercultural Communication (IC) training program promoting business workers have some extent Competence (ICC) applied at their workplace. The concurrent mixed-method study comprised three approaches employed for collecting data. Two sets self-reflection questions before and after semi-structured interview were main research instruments assess participants’ competence six-hour training. data analysis interpretation stage entailed transforming quantitative into qualitative themes or codes, then relating them outcomes integration. findings suggested that had low moderate with particular areas be developed prior program. Nevertheless, results drawn from concluded participants gained IC relatively high manner. this could used as guideline educational institutions prepare graduates ready labor market, along human resource departments corporations equip employees assets by designing offering programs enhance productivity