A moderated-mediation model of the relationship between responsible leadership, citizenship behavior and patient satisfaction

Purpose Based on the theory of planned behavior (TPB) and stakeholder theory, model proposes that responsible leadership (RL) is mediated by affective commitment (AC) both outcome variables (organizational citizenship [OCB] patient satisfaction [PS]) while distributive justice (DJ) moderates relationship among RL, OCB PS through mediator AC. Design/methodology/approach Overall, data collected from 275 employees patients in India’s healthcare sector support this online offline mode. SPSS 25, AMOS 22 PROCESS macro were used to analyze data. Findings The influence was seen insignificant Indian sector. This study examines role AC as a which does not affect extra-role PS. findings also show moderation-mediation effect DJ strengthened link between RL OCB, but Commitment Originality/value Until now, there has been no research context tested behaviors PS, AC, according researchers’ knowledge. Since are related current aims understand how acts moderator relationship.