A Hybrid BSC-DEA Model with Indeterminate Information

Strategy is the main source of long-term growth for organizations, and if it not successfully implemented, even appropriate ones are adopted, process futile. The balanced scorecard which focuses on four aspects such as learning, internal processes, customer, financial considered a comprehensive framework assessing performance progress strategy. Moreover, data envelopment analysis one best mathematical methods to compute efficiency organizations. combination these two techniques significant quantitative measurement with respect organization’s performance. However, in real world, determinate indeterminate information exists. Henceforth, issues inescapable must be evaluation. Neutrosophic number helpful tool dealing that incomplete. In this paper, we propose new model neutrosophic environment. Furthermore, attempt combine rank different decision-making units. Finally, proposed method illustrated by an empirical study involving 20 banking branches. results show effectiveness indicate has practical outcomes decision-makers.