A framework for the improvement of knowledge‐intensive business processes
نویسندگان
چکیده
منابع مشابه
A framework for the improvement of knowledge-intensive business processes
This paper presents of a field-tested framework for improving knowledge-intensive business processes. This framework addresses a gap in the area of knowledge-based process improvement identified via a literature review. It also addresses weaknesses and shortcomings related to the knowledge aspects of business processes of established process improvement methodologies such as TQM and Six Sigma. ...
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ژورنال
عنوان ژورنال: Business Process Management Journal
سال: 2007
ISSN: 1463-7154
DOI: 10.1108/14637150710740509