A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality

The purpose of this study is to carry out a systematic literature review and map the service climate in hospitality discuss future construct as sustainable competitive advantage. A bibliometric (Bibliometrix) network (VOSviewer) analysis were conducted order 63 articles published between 2005 2021, covering 167 authors, 30 journals, 17 countries, indexed with 241 authors keywords. “International Journal Contemporary Hospitality Management” presents most considerable accumulated growth articles. content showed total sample 3519 customers 23,068 employees, all include women men. studies carried mainly Asia. research trend topics revealed that performance one crucial link factors, keywords such climate, performance, antecedents, perceptions are closely related. Finally, it essential highlight new trends related technology, industrial revolution 4.0, big data, HR analytics.