aims: evaluation of patient satisfaction (ps) is one of the most essential factors in improving the quality of healthcare systems. the aim of this study is to determine the norms and to evaluate the validity and reliability of the najmiyeh outpatients satisfaction questionnaire (nosq). methods and materials: this study has been conducted on 240 outpatients in najmiyeh subspecialty hospital (teh...

background and objectives: patient satisfaction is a key feature of quality improvement in modern health care systems. the focus of patient satisfaction studies has been on inpatient satisfaction measurement. as such, valid and reliable instruments for assessment of outpatient satisfaction are lacking in the field. this study aimed to develop and validate a brief scale to facilitate assessing o...

background: measurement of patients’ satisfaction as a reliable indicator of quality of hospital service shows the ability of care providers to meet patients' expectations. this study was conducted to assess patients’ satisfaction in hospital services. methods:  this cross-sectional study was carried out at the zanjan university of medical sciences in 2013 -2014. a total of 486 were select...

highly effective in developing and improving the quality of the provided services .so, the present study aims to compare the satisfaction of the patients suffering from anal fissure from inpatient and outpatient treatments. method: this cross-sectional study was conducted on 212 subjects who were selected through systematic sampling from the patients with anal fissure referring to motahari clin...

BACKGROUND Relatively few articles have focused on exploring factors influencing soldiers' overall satisfaction and differences between inpatients' and outpatients' satisfaction, particularly in the Chinese army. Elucidating factors influencing military inpatient and outpatient care separately and analyzing their differences may provide more information for the health system. METHODS The Revi...

Background; Measuring patients’ satisfaction shows the efficacy of care providers to meet patients' expectations and supplies the valuable data for health policy makers. This study was conducted to assess patients’ satisfaction from hospital services and its relationship with responsiveness.Methods; This cross-sectional study was carried out at Zanjan University of Medical Sciences in 2013 -201...

BACKGROUND Satisfaction with medical doctor (MD) has been studied as a possible motivation for trying complementary medicine. This study aimed to explore the relationship between Korean outpatients' satisfaction with their MDs and their use of traditional Korean medicine (KM). METHODS Data were drawn from the 2011 annual Korea Health Panel, a national representative sample. We analyzed the re...

Patient satisfaction has been used as a healthcare quality indicator. We examined how depression and pain severity affected satisfaction in medical outpatients. Data from the Medical Outcomes Study were analyzed. The primary outcomes were seven satisfaction domains from the Patient Satisfaction Questionnaire. Depression was identified through a clinical interview, and pain was assessed with the...

We performed customer satisfaction surveys for physicians and nurses regarding clinical laboratory services, and for outpatients who used phlebotomy services at a tertiary care unit level to evaluate our clinical laboratory and phlebotomy services. Thus, we wish to share our experiences with the customer satisfaction survey for clinical laboratory and phlebotomy services. Board members of our l...