Global managers report that high unforeseen costs impact project outcomes and that many unforeseen costs arise from national institutional differences – differences in participants’ core beliefs, values, norms and legal, political and economic regulative systems. How do institutional differences impact firm success rates? Can these costs be quantified, measured, modeled and predicted? Are these...

BACKGROUND While community capabilities are recognized as important factors in developing resilient health systems and communities, appropriate metrics for these have not yet been developed. Furthermore, the role of community capabilities on access to maternal health services has been underexplored. In this paper, we summarize the development of a community capability score based on the Future ...

Investors often influence the strategic decisions of their holdings, such as long-term orientation and investments in intangible assets. Investigating IT capability as a strategic asset, we examine the influence of institutional shareholders’ investment horizon and blockholdings on the development of organizational IT capability. We perform a panel data analysis of eleven years of archival data...

This paper concerns a formal model to help the simulation of agent societies where institutional roles and institutional links can be specified operationally. That is, this paper concerns institutional roles that can be specified in terms of a minimal behavioral capability that an agent should have in order to enact that role and, thus, to perform the set of institutional functions that role is...

Environmental concern and consumer rights have entailed e-tailers to adopt better strategies to facilitate product returns from customers. As the demand for reverse logistics (RL) continues to grow, little is known about what motivates e-tailers to enhance their RL capabilities and about the role RL capabilities plays in enabling e-tailers to achieve better customer satisfaction and economic pe...

Smart services have potential to improve value creation and profitability of industrial firms and their customers. Defined as services that go beyond the upkeep and upgrades, traditionally bundled with products and helping companies to build intelligence— that is, awareness and connectivity. Combined with digitalization, services have had a major role in improving efficiency of existing offerin...

The E-Learning Maturity Model (eMM) is a quality improvement framework designed to help institutional leaders assess their institution's e-learning maturity. This paper reviews the eMM, drawing on examples of assessments conducted in New Zealand, Australia, the UK and the USA to show how it helps institutional leaders assess and compare their institution's capability to sustainably develop, dep...