نتایج جستجو برای: in customer relationship management (crm) systems

تعداد نتایج: 17382707  

Journal: :مدیریت شهری 0
nima behrad mohammad mehdi mozaffari

in the information and communication era, management information systems play an undeniable role in organizations.  bank parsian is a iranian banking and financial services company, which has a network of 273 banking branch, known as the largest iranian private bank. this research examines the gaps in customer relationships systems in bank parsian based on characteristics of management informat...

ژورنال: مدیریت شهری 2016
Behrad, Nima, Mehdi Mozaffari, Mohammad,

In the information and communication era, management information systems play an undeniable role in organizations.  Bank Parsian is a Iranian banking and financial services company, which has a network of 273 banking branch, known as the largest Iranian private bank. This research examines the gaps in customer relationships systems in Bank Parsian based on characteristics of management informat...

Journal: :مدیریت فناوری اطلاعات 0
طاهر روشندل اربطانی استادیار دانشکده مدیریت دانشگاه تهران، ایران عطا غفاری استادیار دانشکده ادبیات و علوم انسانی دانشگاه محقق اردبیلی، اردبیل، ایران حبیب ابراهیم پور استادیار دانشکده ادبیات و علوم انسانی دانشگاه محقق اردبیلی، اردبیل، ایران

electronic government is a new concept that governments according to level of development implement in different ways. utilizing informational systems in business sections has created potential context for developing electronic government. customer relationship ‎management (crm) is an important system in management that helps to develop electronic government and promote citizenship-based in org...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه مازندران 1388

some researches made in the field of agency problem issue, deal with the role of control systems regarding owners and managers. in this research the relationship between the two control mechanisms, namely the voluntary disclosure (external control mechanism) and outside directors (internal control mechanism), which are reductive of agency problems, has been studied. for this reason, a sample ...

Journal: :international journal of management academy 0
sayyed mohsen allameh university of isfahan, department of management, iran hamed mohammad hashemi master of business administration, center for nonprofit alghadir,tabriz, iran sayyed reza mousavi madras institute of alghadir,tabriz, iran

the purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of melli bank in esfahan city by using structural equation modeling (sem). this study is applicable in terms of purpose and descriptive –survey in terms of method. the sample population of this study was employees and managers of melli bank in esfahan cit...

Journal: :international journal of management academy 0
nazanin taghipoor islam

the aim of this study is assessing the effectiveness of customer relationship management factors in isfahan tourism and travel agencies by structural equation modeling (sem). it is practical according to the goal and it’s a kind of descriptive survey in terms of methodology. research population included all of staffs and managers at tourism and travel agencies in isfahan in 2012 that 274 of the...

2014
K. Liagkouras K. Metaxiotis

Customer relationship management (CRM) systems in business are a reality of the contemporary business world for the last decade or so. Still, there are grey areas regarding the successful implementation and operation of CRM systems in business. This paper, through the systematic study of the CRM implementation paradigm, attempts to identify the most important challenges and opportunities that t...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شاهد - دانشکده هنر 1391

now-a-days graphic design plays a major role in influencing culture, society, business, and customers, in such a way that one could look upon every individual as a potential customer. graphic designers seek to identify customers needs and find an intelligent solution for them. correct identification and understanding of those needs is the first step towards achieving ones goals. marketing knowh...

2013
Kevin J. Trainor Adam Rapp Raj Agnihotri

a r t i c l e i n f o Keywords: Customer relationship management CRM Customer relationship performance Information technology Marketing capabilities Social media technology This study examines how social media technology usage and customer-centric management systems contribute to a firm-level capability of social customer relationship management (CRM). Drawing from the literature in marketing, ...

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