This paper highlights the research findings of a digital governance survey conducted in the fall of 2009. The study replicates previous surveys of large municipalities worldwide in 2007, 2005, and 2003. This longitudinal assessment, focused on the assessment of current practices in municipal e-governance by evaluating their official websites. Specifically, the survey analyzed security, usabilit...

Analytics is an emerging competency and an evolutionary step beyond traditional reporting and dashboarding, making it both an asset and liability to organizations. Organizations are currently implementing advanced analytic capabilities which require additional considerations not addressed by existing governance frameworks. A distinct analytics governance framework would help address issues surr...

E-governance can play a vital role in socio-economic development of a country by reducing corruption and strengthening democracy. Developing countries like Bangladesh are facing a lot of challenges to establish good governance. E-governance could be a good solution through which government can facilitate an efficient, speedy and transparent process for performing government administrative activ...

The interplaying roles among the user groups must be adequately-mapped to fulfil the design needs of Egovernment applications. In previous studies, the design of citizen-centric e-government and its theoretical understanding is still limited in relation to the requirement of engaging malleable features for supporting all relevant users’ roles in governing bodies. Operationalising IS theories to...

This paper investigates the effect of IT on a firm’s procurement governance. While some scholars posit that IT-enabled reduction in transaction costs will lead to more electronic markets, others claim that electronic partnerships will be the predominant governance for procurement. Empirical evidence about the IT effect on procurement governance is mixed. We argue that the phase of the industria...

The purpose of this paper is to make a further contribution to the theory and to the understanding of e-Governance. In doing so, the paper proceeds by an in-depth analysis of three cases, which, we think, are particularly illustrative of the three main dimensions – i.e., e-Service-Delivery, e-Regulation and e-Policy-Making – of evolving e-Governance practice and theory. By analysing the cases f...

The extant literature on management of e-Government projects discusses success factors in detail. However, it is observed that the contingency aspects of management of these projects have not been given sufficient attention. The classification of e-Government projects based on specific project attributes is an area where the current understanding is rather inadequate. The relationship between c...

In recent years, a number of developing countries have launched e-government programs, and several development agencies and governments have identified e-government implementation as a key policy priority. Driven by the success of a few projects in improving delivery of services to citizens and businesses, an increasing number of governments are making ICT investments in the public sector. Whil...

E-government service delivery performance has been discussed in literature as a way governments use information technologies (IT) to deliver valuable services to their citizens at a lower cost. This article examines the effectiveness of Web site-supported Balanced Scorecard’s four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-gov...