BACKGROUND The project selection process is a crucial step for healthcare organizations at the moment of implementing six sigma programs in both administrative and caring processes. However, six-sigma project selection is often defined as a decision making process with interaction and feedback between criteria; so that it is necessary to explore different methods to help healthcare companies to...

This paper presents an integrated ANP and DEMATEL technique applied to identify and prioritize Six Sigma projects for healthcare companies. identify the most representative Six Sigma projects and their priority. First, the Six Sigma evaluation structure is determined; then DEMATEL (Decision Making Trial and Evaluation Laboratory) is applied to calculate interrelations among healthcare criteria....

The study proposed a maintenance rating program (MRP) in Taiwan which combines the methods of DEcision MAking Trial and Evaluation Laboratory (DEMATEL) and Analytic Network Process (ANP) to evaluate maintenance activities accurately. In the view of the provincial and county roads in Taiwan, DEMATEL was employed to compute the effects between criteria through experts’ interviews and questionnair...

In multiple criteria decision making (MCDM) methods, the analytic network process (ANP) is used to overcome the problems of interdependence and feedback between criteria or alternatives. The ANP method currently deals with normalization in the supermatrix by assuming each cluster has equal weight. Although the method to normalize the supermatrix is easy, it ignores the different effects among ...

The analytic network process (ANP) is a relatively new multi-criteria decision-making (MCDM) method which can be used to solve supplier selection problem. Because there are different degrees of influence among the criteria, using ANP average method (equal cluster-weighted) to obtain the weighted supermatrix may be inexact. This paper uses an effective solution based on a combined ANP and the de...

This study proposes a supply chain resilience assessment framework at the network (i.e. structural) level based on quantifying networks’ structural factors and their relationships to different strategies, by using hybrid DEMATEL–ANP approach. DEMATEL is used quantify interdependencies between factors, strategies. ANP then outer-dependencies among these elements construct limit super-matrix from...

In this study, the enablers of Customer Knowledge Management (CKM) software companies are investigated. Consequently, conceptual CKM enabler model is developed by extracting “organizational”, “technological” and “human” factors from literature. Then, a Multi-Criteria Decision-Making (MCDM) approach applied to identify dependence relationships using Analytic Network Processes (ANP) Trial Evaluat...

Numerous companies are expecting their knowledge management (KM) to be performed effectively in order to leverage and transform the knowledge into competitive advantages. However, here raises a critical issue of how companies can better evaluate and select a favorable KM strategy prior to a successful KM implementation. The KM strategy selection is a kind of multiple criteria decision-making (M...