The European Foundation for Quality Management (EFQM) excellence model has appeared to make in driving ‘new’ measurement practices especially in the use of ‘soft’ measures. Although the EFQM excellence model is so beneficial, its measures are in linguistic-vague forms expressed in linguistic parameters, implying so many doubts. Owning to this vagueness frequently represented in the EFQM Model c...

The objective of the research presented in this paper is to identify relations and strength of relationships between elements of two models the Balanced Scorecard (BSC) and the EFQM Excellence model. For that purpose a framework, which indicates the relationships between the mentioned models, has been developed. The hypothesis to be tested is whether the EFQM Excellence model may be used as an ...

OBJECTIVE To describe the implementation of the European Foundation for Quality Management (EFQM) excellence model as a common framework for quality management in a regional health care service. DESIGN Prospective, descriptive observational study. SETTING Thirty-one organizations (hospitals, primary care organizations, mental health institutions, and emergency services) of the Basque Health...

the purpose of this study, to investigate the relationship between leadership styles and organizational elevation (efqm) in acecr (academic center of education, culture and research) that the sample consisted of 117 middle and top managers of acecr were selected in census. according to the purpose of research and research tools, the questionnaires were multifactorial leadership questionnaire (m...

The aim of this article is to propose a comprehensive integrated model of the EFQM, i.e. European Quality Award, and USS i.e. the Ultimate Six Sigma in order to take more advantage from both of the models simultaneously towards improving organizational performance and excellence. For this purpose, the literature has been reviewed and the structure and criteria of the models have been compared. ...

The EFQM excellence model is a famous quality management tool. We have translated it to be useful in elearning quality management. EFQM will be used as a framework for self-evaluation. We developed the e-learning stakeholder model. We identified the main criterion and positioned them in the stakeholder model. We present short the Kirkpatrick evaluation model of elearning. We developed a Kirkpat...

while many researchers devoted numerous articles to the organizational culture, relatively few articles have been contributed to culture and performance research. the purpose of this study is to shed light on the role of organizational culture on performance. to achieve this goal and in order to measure organizational culture, denison organizational culture model was used. the components of thi...

One of the excellence enablers is KM. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is KMAT . This research exploits system dynamics in order to measure the effects of KM on business excellence with a combination of KMAT and EFQM 3 .Relationships between KM and EFQM are analyzed and demonstrated by...

Abstract: In order to evaluate the relationship between Organizational Strategies and Organizational results, a comprehensive model is required, which should be able to capture all aspects of business excellence. The EFQM model is suitable tool to observe these factors. The EFQM model consists of two main domains: Enablers and Results. The first domain which includes processes and systems in g...