BACKGROUND According to national laws and world experiences; provision, maintenance, and improving citizens' health are considered to be the essential functions of municipalities as a "social institute". In order to equitably promote health conditions at urban level, particularly in marginal areas, since 2004 targeted efforts have been implemented in the municipality of Tehran metropolis. This ...

Tehran, the capital city of Iran and a metropolis with a population of 8.2 million and containing 2.4 million households, generated 2,626,519 tons of solid waste in 2005. The present study is aimed at evaluating the generation, characteristics and management of solid waste in Tehran. Municipal solid waste comprises more than 97% of Tehran's solid waste, while three other types of solid waste co...

A new approach of using data mining tools for customer complaint management is presented in this paper. The association rule mining technique is applied to discover the relationship between different groups of citizens and different kinds of complainers. The data refers to citizens' complaints from the performance of municipality of Tehran, the capital of Iran. Analyzing these rules, make it po...

trust, along with transparency, is an important indicator of a satisfactory relationship between a government and the public. considering transparency as the key to trust in government, the purpose of this paper is to postulate a link between transparency and trust taking into account satisfaction as a psychological factor. this paper tries to find the answer of these questions: “is there any s...

many researchers and experts have emphasized on the importance of confidence in society; urban management and in particular, municipality as one of the largest social organizations could be more effective and productive in the case of gaining the trust of citizens as social and intellectual capital and use it in the organizational goals and urban development the main issue addressed in this res...

BACKGROUND The consumption of low quality foods is common in low socioeconomic areas; and according to epidemiological studies, the density of nutrients often proves the quality of diet. This study aimed to compare the density of macronutrients and micronutrients in various parts of Tehran. METHODS This was a cross-sectional study performed from September to December 2007 in all the 22 distri...

OBJECTIVE To evaluate the frequency of different psychiatric disorders among 7 to 12 years old children in urban areas of Tehran. METHOD A sample of 799 children (6 to 11 years old) were selected from 250 clusters of the entire 22 municipality areas of Tehran using a multistage sampling method from 250 clusters from the entire 22 municipality areas of Tehran.. After responding to a Persian ve...

The aim of this study was to investigate the relationship between mental health and quality of work life and job burnout of elementary school teachers at Education Organization of Tehran Province. The research methodology is “applied” in terms of objective while its research method was “descriptive” which is categorized in the field correlation research in terms of data collection. The subject ...

Original scientific paper Developing a model for citizens’ satisfaction with public services is one of the effective factors for improvement of service quality. In recent years, many studies have been carried out to identify a model for citizens’ satisfaction with public sector services. In the structure of the presented models in the literature, one of the most important issues regarding organ...