Fifteen years ago, DeLone and McLean published their original model of IS success, which received considerable attention in the literature. Given the widespread acceptance of the model, we conducted a meta-analysis to determine whether the model had been validated by research studies reported in the literature. By aggregating the results of 52 empirical studies that examined relationships withi...

Induced by the widespread use of social software in personal contexts, companies wish to profit from its advantages. Owing to limited IT budgets and the need to justify investments in such systems, it is important to assess the benefits of employing social software in the corporate context. In this paper, we propose conceptual models for assessing the success of two specific types of social sof...

The issue of ‘rigour vs. relevance’ in IS research has generated an intense, heated debate for over a decade. It is possible to identify, however, only a limited number of contributions on how to increase the relevance of IS research without compromising its rigour. Based on a lifecycle view of IS research, we propose the notion of ‘reality checks’ in order to review IS research outcomes in the...

This study proposes a framework to investigate the factors of mobile web success in the context of e-commerce, and the relative importance of these success factors in selecting the most preferred mobile web. First, the Updated Delone and Mclean IS success model (2003) is chosen to extract significant mobile web success factors in the context of e-commerce. Second, it is extended through applyin...

IS quality aspects have been important in IS research and practice. In DeLone and McLean’s 2003 IS Success Model (ISM), the quality of information, system, and service are treated as independent determinants of user IS satisfaction and behavioral intention. Although numerous quality measures have been developed, most lack theoretical grounding and systematic content validation. Increasing use o...

This paper contributes the discussion about applying DeLone & McLean success model. Since its introduction in 1992, the model has been widely used and evaluated. In this paper the model is used as a descriptive tool in evaluating a virtual learning environment. The study relies on prior research and does not question the measures. Instead, the model contributes the evaluation and describes the ...

Im Rahmen der Studie SUCCESS 2006 wurden (Miss-)Erfolgsfaktoren von Hardund Softwareentwicklungsprojekten in Deutschland identifiziert. Dieses Papier schildert die Motivation, die grundsätzlich angewandte Vorgehensweise, von der Erfolgsfaktorenidentifikation bis zur Hypothesenverifikation, sowie eine Zusammenfassung der Ergebnisse der Studie.

After more than two decades of development, e-Government services have become not only familiar to but also a significant part of citizens’ life. However, as the needs of citizens in using e-Government services changes, an improved understanding of citizen’s continuous use intention is warranted. This study therefore aims to explore the factors that influence citizens’ continuous use intention ...