نتایج جستجو برای: Service Recovery
تعداد نتایج: 523075 فیلتر نتایج به سال:
service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...
present article focuses on service failure and recovery in the online shops in iran. the article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. the data was collected by an e-questionnaire from 615 iranian online shoppers. the findings suggest, although many online shops are severely breaching few funda...
the paper will provide a summary of all lifelines performance in this strong earthquake. the paper will discuss the damage, emergency response, and recovery of electric power, telecommunication, transportation (roads and bridges), seaports, airports, water and wastewater, and their facilities. the impact as a result of the lifelines service interruption will be discussed; most important is the ...
Background & aim: Improving and recovering services in hospitals and other medical centers are very important for community health and have a significant effect on patient satisfaction. Among the factors promoting services in these centers are the presence of transformational leadership, professional ethics, and emotional work. The present study aims to investigate the effect of transformationa...
The purpose of this study is to explain the strategies affecting the failure recovery in significant services which researches had previously disregarded. Since more than half of the total global wealth comes from the service sector, this study gains importance. Service failures and failed recoveries are among the leading causes of customer switching behavior from service organizations. The exi...
نمودار تعداد نتایج جستجو در هر سال
با کلیک روی نمودار نتایج را به سال انتشار فیلتر کنید