— In recent decade, Persian banks lose a competitive power in an international banking industry because of their poor customer relationship management (CRM). Knowledge management (KM) has a significant role for implementing and improving the CRM system. This paper is carried out in two stages. The first stage finds an efficiency coefficient of KM factors on improving CRM by using a structure eq...

the present research is seeking to assess the technical efficiency of bank sepah branches (in tehran province) and to identify the factors which exert influence on it. data over the period 2005-2007 relating to 52 different branches of tehran province sepah bank. in order to do this, the estimated stochastic cost function with the use of maximum likelihood (ml) method has been exercised in this...

the current study carried out in order that identify the effective causes and effects led to outbreak of administrative corruption in the bank sepah of qom province on the subject of “the study of effective individual and organizational factors of administrative corruption in the bank sepah of qom province”. the area of study encircles the employees which work in the bank sepah. this study has ...

This study investigates the effect of intra-organizational and macroeconomic factors on banking leverage in selected Iranian banks. For this purpose, after calculation of the Banking Leverage for each bank, by using Random-Coefficients Approach (Swamy model), the impact of explanatory variables during the period of 1999-2016 was examined separately by 10 selected Iranian public and private bank...

In today's business environment in which coordination and adaptation with constant changes are the only ways of survival, real-time monitoring of activities and making the decisions accordingly are necessary. Since performance measurement cannot be managed independent of business processes, Business Activity Monitoring (BAM) systems should monitor performance metrics based on business processes...

This study investigates the directions and strengths of the relationships among Media based internal communications and affective commitment to strategy implementation in Bank Sepah. This is a descriptive, applied research and Mixed quantitative and qualitative methods were used to collect data. Firstly focus group interviews were used to identify the factors of media effecting affective commit...

In today's business environment in which coordination and adaptation with constant changes are the only ways of survival, real-time monitoring of activities and making the decisions accordingly are necessary. Since performance measurement cannot be managed independent of business processes, Business Activity Monitoring (BAM) systems should monitor performance metrics based on business processes...