abstract background: quality of care is of great importance in health services as these services have the important mission to preserve health, and to give care to the society. the present study aimed to investigate the quality of midwifery services from the viewpoint of the clients, under coverage of health care centers in isfahan, through servqual model. materials and methods: this descriptiv...

Healthcare is one of India’s largest sectors, in terms of revenue and employment, and one can well witness the sector to expand rapidly. With the fast growing purchasing power, Indian patients are willing to pay more to avail health care services of international standard. In the era of globalization and heightened competition, it has been observed that delivery of quality service is imperative...

Considerable debate in marketing has challenged the conceptual and psychometric properties of the SERVQUAL measure of service quality and drawn into question the instrument’s practical value. One of the most noticeable outcomes of this debate has been the development and testing of an improved SERVQUAL instrument by Parasuraman, Zeithaml, and Berry (1994b). This new scale, SERVQUAL+, demonstrat...

conclusions by studying the gap between perceptions and expectations of students from counseling services, we can provide the base for developing appropriate programs for the improvement of counseling services. results the result of this study showed that there were some differences between students’ perceptions and their expectations of counseling services quality (z = -12.91; p < 0.0001). the...

Services should be directed towards meeting the actual and potential requirements of customers with maximum efficiency, especially under increased competition. It is therefore necessary to focus on the knowledge and anticipation of market requirements, to adjust the services’ supply to meet the current and future needs of customers. Considering these aspects, the research conducted through the ...

introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...

Due to the increasing service component of information technology, service quality measurement has become increasingly important for IS practitioners as they attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in the marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrum...

introduction: the quality of education sector is worth considering as this system has a significant effect on the economic growth of the country. this study aimed to determine the quality gap and rank the student’s expectation of educational services provided in shiraz university of medical sciences in 2013. method: this research included two cross-sectional phases. the sample size of both phas...

Education industry is considered as one of the most dominant industrial sectors in modern economy. As a significant service sector in modern times there is much concern from the part of both academics and practitioners regarding the enhancement of its client satisfaction which in this case is considered as students’ satisfaction. This study is aimed at using Parasuraman’s SERVQUAL model to find...

PURPOSE This paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality. DESIGN/METHODOLOGY/APPROACH The study consists of 340 randomly selected participants visiting a private healthcare facility during a three-month data collection period. Data were analyzed using means, correlations, principal component and confirmatory factor analysis t...