nowadays, belief in the criteria and conditions of interactions with an organization to promote customer relationships is somehow tied to the organizational performance, and its final goal is of great importance. in the literature on organizational behavior, this belief is defined as the “psychological contract”. the intention of this mixed research is to identify and discover the contents of p...

Abstract Relational contracts are typically modeled as being between a principal and an agent, such firm owner supplier. Yet, in variety of organizations, relationships overseen by intermediary manager. Such arrangements open the door for collusion manager agent. This paper develops theory managed relational contracts. We show that differ from principal–agent ones important ways. First, kickbac...