This study aims to examine the cross-cultural similarities and differences in the use of rapport management strategies (rapport enhancement, rapport maintenance, rapport neglect, and rapport challenge) in the complaints during service encounters based on Spencer Oatey’s (2008) model. To this end, 90 participants (30 Persian native speakers, 30 Iranian EFL (English as a foreign language) learner...

Psychology research reports that people tend to seek companionship with those who have a similar level of extraversion, and markers in dialogue show the speaker’s extraversion. Work in human-computer interaction seeks to understand creating and maintaining rapport between humans and ECAs. This study examines if humans will report greater rapport when interacting with an agent with an extraversi...

People use conversational language to establish and maintain social relationships, as well as to accomplish tasks. Building rapport and common ground through small talk, intimacy through self-disclosure, credibility through linguistic style, social networks through gossip, and "face" through politeness, are all examples of this phenomenon. These uses of language are not important just in purely...

Using Spencer-Oatey’s (2004, 2008) Rapport Management approach, this study was conducted to elicit the reprimanding response behavior of native Persian speakers and EFL Learners. The participants of this study were 30 native Persian speakers and 60 EFL learners. To fulfill the purposes of this study, a six-binary situation Interactive Discourse Completion (IDCT) Task was utilized. Emotion Liker...

We surveyed undergraduates to learn the extent to which they experience rapport with their instructors, assess the relation between rapport and student attitudes and behaviors, and determine instructor qualities and behaviors that appear related to establishing rapport. Most students reported experiencing rapport with at least 1 teacher and indicated that rapport is positively related to their ...

July/August 2002, Volume 56, Number 4 This article offers suggestions for using research evidence in the daily practice of client-centered occupational therapy. Although others have shown that evidencebased practice and client-centered practice are congruent with and complementary to each other for clinical decision making (e.g., Egan, Dubouloz, von Zweck, & Vallerand, 1998; Law, Baum, & Dunn, ...

This study explored associations between the five-factor personality traits of human subjects and their feelings of rapport when they interacted with a virtual agent or real humans. The agent, the Rapport Agent, responded to real human speakers’ storytelling behavior, using only nonverbal contingent (i.e., timely) feedback. We further investigated how interactants’ personalities were related to...