This study aims to examine the cross-cultural similarities and differences in the use of rapport management strategies (rapport enhancement, rapport maintenance, rapport neglect, and rapport challenge) in the complaints during service encounters based on Spencer Oatey’s (2008) model. To this end, 90 participants (30 Persian native speakers, 30 Iranian EFL (English as a foreign language) learner...

Using Spencer-Oatey’s (2004, 2008) Rapport Management approach, this study was conducted to elicit the reprimanding response behavior of native Persian speakers and EFL Learners. The participants of this study were 30 native Persian speakers and 60 EFL learners. To fulfill the purposes of this study, a six-binary situation Interactive Discourse Completion (IDCT) Task was utilized. Emotion Liker...

We surveyed undergraduates to learn the extent to which they experience rapport with their instructors, assess the relation between rapport and student attitudes and behaviors, and determine instructor qualities and behaviors that appear related to establishing rapport. Most students reported experiencing rapport with at least 1 teacher and indicated that rapport is positively related to their ...

This study explored associations between the five-factor personality traits of human subjects and their feelings of rapport when they interacted with a virtual agent or real humans. The agent, the Rapport Agent, responded to real human speakers’ storytelling behavior, using only nonverbal contingent (i.e., timely) feedback. We further investigated how interactants’ personalities were related to...

Effective face-to-face conversations are highly interactive. Participants respond to each other, engaging in nonconscious behavioral mimicry and backchanneling feedback. Such behaviors produce a subjective sense of rapport and are correlated with effective communication, greater liking and trust, and greater influence between participants. Creating rapport requires a tight senseact loop that ha...

A considerable body of research has extolled the virtues of establishing rapport in negotiations. Negotiators who are high in rapport tend to be more likely to reach an agreement and more satisfied with the outcome. Although rapport generally has been found to have positive effects in standard negotiation settings, we investigate the effects of rapport in impasse settings, where conflict betwee...

Rapport, the feeling of being "in sync" with your conversational partners, is argued to underlie many desirable social effects. By generating proper verbal and nonverbal behaviors, virtual humans have been seen to create rapport during interactions with human users. In this paper, we introduce our approach to creating rapport following Tickle-Degnen and Rosenberg’s threefactor (positivity, mutu...

..................................................................................................................................................4 Sammanfattning .....................................................................................................................................9 Summary ..............................................................................................