introduction: hospitals performance indicators will help monitoring, evaluation and decision making and therefore must be selected and ranked accurately. the aim of present study is identifying and selecting key hospitals performance indicators. materials and methods: this is a descriptive and mixed (quantitative-qualitative) study. literature review and expert panel has been done to identify a...

introduction: health care industry consists of an unexpected and confusing environment in which quality events play the important role. in such conditions, the necessary changes should be made. excellence models are general oriented frameworks that are able to achieve the above intention. materials & methods: this study is a descriptive cross-sectional study. data gathered by a standard checkli...

conclusions nursing process indicators can be used to audit nursing care. such audits can be used as quality assurance tools. results the compliance rate of nursing process indicators was 79.71 ± 0.87. mean compliance scores did not significantly differ by education level and gender. however, overall compliance scores were correlated with nurses’ age (r = 0.26, p = 0.001) and work experience (r...

introduction: health information plays a vital role in managers' decision making and planning. health information in the form of medical records is also useful for caregivers, quality assessment, financial payments, legal measures, education, research and planning. in this study, to examine the managers and personnel's viewpoints about the application of medical records. methods and material: i...

introduction: the scientific, technological and economic development of a society is closely related to its public health. therefore; improvement of health service quality along with increasing the number of health facilities is one of the main concerns of health care authorities in developed countries. this study was designed to compare accreditation models of health care organizations in euro...

background: nowadays, quality of patient care is one of the major and important concerns of health care delivery which is extremely dependent on the medical staff. objectives: the purpose of this study was to investigate the relationship between quality of work life (qwl) and quality of patient care. methods: this study was a descriptive-analytic study based on correlation which was conducted i...

background: avoidable mortality (am) is one of the most important health indicators (hi) and represents the quality of care in a hospital.objective: this study measured the efficacy of a training program for a hospital healthcare staff to reduce am.methods: this epidemiological study on community intervention analyzed time-series data on hi by semesters from 2008 to 2015. the pre-intervention p...

background: to evaluate the satisfaction of mothers with the quality of care provided by maternity institutions in east kazakhstan on the basis of the “quality of hospital care for mothers and newborn babies, assessment tool” (who, 2009). methods: this cross-sectional study took place in 2013 and covered five maternity hospitals in east kazakhstan (one referral, two urban and two rural). to obt...

abstract ba ckground: high level of stress in intensive care unit nurses affects the quality of their nursing care. therefore, this study aimed to determine the effects of a stress management program on the quality of nursing care of intensive care unit nurses. materials and methods: this study is a randomized clinical trial that was conducted on 65 nurses. the samples were selected by stratifi...

purpose : to report a study design for assessing the cataract surgery outcome methods : we conducted the study in an eye hospital in which over 13,300 cataract extractions are performed annually. sampling framework and recruitment included international classification of diseases (icd)-10-based electronic hospital records of patients who underwent age-related cataract extraction within the prec...