the purpose of this research is to evaluate the effectiveness of implementation quality management system (iso 9001:2000) in gas processing plants of national iranian gas company using balanced scorecard approach. more specifically, we chose the balanced scorecard framework to examine five well-known gas processing plants in national iranian gas company from four different perspectives in order...

International Organization for Standardization ISO 9000 is a general standard related to fundamentals of implementation of a quality management system. The aim of ISO 9000 is to implement quality management procedures by means of leadership, work instructions, documentation and record keeping. ISO 9000 standard does not determine the quality or performance level of the product or service. It de...

ISO 9001 Quality Management System (QMS) and Capability Maturity Model Integration (CMMI) are quality management technologies, which can be applied to the software industry. This paper adopts these two management technologies to improve software process quality. ISO 9001 stresses the importance of building a QMS complying with the ISO guidelines of documation. CMMI stresses the importance of bu...

the present study was designed in quasi-experiment to assess adoption of the essential clauses of particular clinical laboratory quality management requirements based on international organization for standardization (iso 15189) in hospital laboratories and to evaluate the cost effectiveness of compliance to iso 15189.the quality management intervention based on iso 15189 was conceded through t...

The ISO 9000:2000 family of standards emphasizes continual improvement. As an integral part of the ISO 9004 standard, eight quality management principles are introduced to guide organizational improvement. This paper explains how to use these principles, the customer-supplier model, and the requirement for a well-managed process, to create a comprehensive auditing checklist. In addition to proc...